Client part
The client part of the technical support module allows your customers to report problems, see the progress of the solution.
Login
Login is done using the login and password created on the page Account creation
Interface
After logging in, the Technical Support interface for the client is as follows:
If the client does not have contact information, then a corresponding warning will be displayed on the right side of the interface. To fill in the data, click Fill profile.
When authorizing in Wialon, information on blocking Wialon accounts as well as information on the status of connection of objects with the system and the time of the last data upload is available to the client.
Communication with technical support
Clicking on the Object or Account opens a chat window with technical support.
Here you can describe the problem, see plans and work on the Object. All messages are processed by technical support staff in real time.
In addition to the text, you can attach files to the message using the button
or dragging them into the input box.
If there are questions of a general nature, or a problem with all Objects in the Account, you can (and should!) Use the Account chat
